For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). 6GB Data, "Bring Your Own Phone" Program Unlimited Talk, Text and 6 GB Data Plan, Unlimited Nationwide Anytime Minutes 5. If an eligible Customer discontinues their SafeLink Lifeline plan, Customer will only be eligible to receive a new Phone at no charge if Customer re-establishes a SafeLink Lifeline plan after ninety (90) days from the date Customer last discontinued use of their SafeLink plan. After your high speed data threshold is reached, your data speed will be reduced to as low as 64 kbps for the remainder of your 30-day plan cycle. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. Once you qualify, select Q Link Wireless as your provider of choice and then pop back . SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. You agree that SafeLink and its affiliates, agents, and its third-party representatives may, now or in the future, use any email address or the telephone number that you are assigned for your SafeLink Service, to contact you for any reason, regardless of whether you incur charges as a result. Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more than the three (3) consecutive months. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. IF THE PARTIES ARE UNABLE TO RESOLVE THE REMAINING CASES AFTER THE CONCLUSION OF THE BELLWETHER PROCEEDING, EACH SIDE MAY SELECT ANOTHER FIVE CASES TO PROCEED TO ARBITRATION FOR A SECOND BELLWETHER PROCEEDING. SafeLink will also conduct recertification drives for each state according to its rules. Budget Budget You will find coverage maps on our website at tracfone.com. Once your Service is active with an Unlimited Service Plan or Card, all subsequent Unlimited Service Plans or Cards you redeem will be placed in your SafeLink Reserve and will be automatically applied to your phone on your Service End Date. However, it is impossible to proof all content, titles and news articles for appropriate content. Any support questions related to third party downloads, apps, or web content should be directed to the third-party and not SafeLink. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. To preserve your high speed data, you can sign into Wi-Fi whenever possible including at home, in the office, or free public locations such as coffee shops, restaurants, grocery stores, and universities but recognize that public Wi-Fi locations may not be secure. Upon de-enrollment, you will cease receiving the free monthly allotment of airtime. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. Any 900/976 charges inadvertently or mistakenly incurred will be subject to a free one-time billing adjustment. Terms + Conditions If you do not redeem a new service card, but are still eligible for California Lifeline benefits, your service will revert to the Unlimited Voice and Text program. These remedies are the Purchasers exclusive remedies for breach of warranty. Express Written Consent to Receive Communications from SafeLink. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. More Legal, Privacy Policy The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. TracFone will provide access to 611 for billing and repair services. Working hours: 9AM to 2AM CST This could occur, for example, by opening an internet browser window or an app installed on your device, sending or receiving a multi-media message (a photo or video), initiating a content download, or if internet access is somehow initiated for any other purpose. 8. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. To learn more about the Types of Personal Information we collect, please visit our Privacy Policy at SafeLinkWireless.com/privacypolicy . Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. If You Don't Respond on Time The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. Federal law permits only one Lifeline benefit per household (which is defined as any individual or group of individuals who live together at the same address and share income and expenses). Free or Discounted Phone** or SIM Card SafeLink airtime is issued in minute (or unit) increments. You may obtain warranty service directly from SafeLink. Any text message you send to a "short code" will in all likelihood not go through. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND SAFELINK AGREE THAT, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THERE WILL NOT BE A JURY TRIAL. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. SafeLink Keep Your Own Smartphone plan requires a compatible or . FOR MORE INFORMATION SEE SECTION I BELOW. 6GB Data, SafeLink Unlimited Talk and Text Plan (40 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. Calling Safelink customer service is the fastest way you can make a change to the address linked to your Safelink account. Any web content or application you purchase and download may only be used or viewed on the SafeLink phone used to purchase and download the content and cannot be transferred to another phone or device, including a new SafeLink phone. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. SafeLink will provide access to 411 directory assistance through its underlying providers. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. Eligible Customers will receive a new Phone at no charge at the time that an eligible Customer first establishes a SafeLink Lifeline plan. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. TracFone will not assess restocking fees for any devices returned within three (3) days of service activation. Unauthorized Use of Service. ACP service is non-transferable and is limited to one discount per household. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. Customers Phone will not work if wireless towers and related equipment loses commercial power and does not have back up power and/or Customers Phone is not charged. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. SafeLink neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement. 19. All ACP packages offered by SafeLink are free. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. Most Lifeline and ACP providers offer entry-level to mid-range Android smartphones. IF THE ARBITRATOR DETERMINES THAT YOUR CLAIM WAS FILED FOR PURPOSES OF HARASSMENT OR IS PATENTLY FRIVOLOUS, THE ARBITRATOR WILL REQUIRE YOU TO REIMBURSE SAFELINK FOR ANY FILING, ADMINISTRATIVE OR ARBITRATOR FEES ASSOCIATED WITH THE ARBITRATION. How to apply for a SafeLink Free 5G Phone? We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Step 1: Check Your Eligibility for the ACP. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. A customer engaged in any unauthorized use of SafeLink Service may have his/her Service terminated, without prior notice. Access to local directory assistance will be provided to TracFone California Lifeline customers through TracFones underlying providers. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. These measures may impact your Data Service, and we reserve the right to deny, modify or terminate your Data Services, with or without notice, if SafeLink believes that you are using their Data Services in a manner that adversely impacts a Carriers network. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 60 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. To recertify using your Tribal ID number, call (800) 234-9437 and press 1 to talk to a live agent. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. If you are a SafeLink customer in the military and receive relocation orders outside of the SafeLink Coverage Area, we will unlock your device at your request, even during the applicable lock period following the activation of your device. The National Verifier automatically verifies the consumer's identity and address using: Third-Party Identity Verification (TPIV), USPS Address Matching Service (AMS), and Data checks for duplicate benefits for the same person or the same address. Data Cards do not triple. These maps are for general informational purposes only. You agree to indemnify and hold harmless TracFone Wireless, Inc., d/b/a SafeLink and its parent, subsidiaries, affiliates, vendors, suppliers, and licensors and their former, current and future officers, directors, employees, insurers, contractors, successors and assigns (SafeLink Indemnified Parties) from any and all liabilities, penalties, claims, causes of action, and demands brought by a third party (Claims) including the costs, expenses, and attorneys fees on account thereof (Costs) arising from or related to your use of a SafeLink Product or Service or your breach of this Agreement, whether based in contract or tort (including strict liability) and regardless of the form of action. The limited warranty extends only to the original purchaser ("Purchaser") of the Product and is not assignable or transferable to any subsequent end-user. You will be advised of any Content Charges prior to finalizing any content you purchase. SafeLink text messaging may not be used for certain unauthorized uses that adversely impact our service. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change, unless you want them to apply to a pending dispute. The program will terminate when appropriated funds are depleted. SafeLink reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. IF THIS PROVISION OR THE LIMITATION ON BRINGING ACTIONS TO SMALL CLAIMS COURT IS FOUND TO BE INVALID, THEN THIS PROVISION SHALL BE SEVERABLE AND THE MATTER WILL PROCEED IN ARBITRATION; IN NO WAY WILL THIS PROVISION ALLOW FOR AN ACTION TO BE BROUGHT ON A CLASS OR COLLECTIVE BASIS. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. Instead, you can simply apply for SafeLink's services and hope for the best. You must pay for the cost to ship the phone back to us and include a copy of your receipt. Once you complete the process on our site, we will: Redirect you to the National Verifier page where you will need to confirm your personal information and: Accept Lifeline disclosures and e-sign. 6. The used components comply with Product performance and reliability specifications. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. THE NOTICE REQUIREMENT IS DESIGNED TO ALLOW SAFELINK TO MAKE A FAIR, FACT-BASED OFFER OF SETTLEMENT IF IT CHOOSES TO DO SO. (8) IF A COURT DETERMINES THAT THE PROHIBITION ON CLASS ARBITRATIONS OR THE LIMITS ON THE ARBITRATORS AUTHORITY SET FORTH IN SUBSECTION (3) OR THE PROCESS SET FORTH IN SUBSECTION (6) CANNOT BE ENFORCED UNDER APPLICABLE LAW AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE, WHICH MAY PROCEED IN COURT EITHER ONCE THE ARBITRATED MATTERS HAVE CONCLUDED OR SOONER IF THE COURT SO REQUIRES. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. Your acceptance of the Terms and Conditions in this Agreement occurs when you do the earliest of any of the following actions (i) receive notice or a copy of the SafeLink Terms and Conditions; (ii) give SafeLink a written or electronic signature, or tell SafeLink orally that You accept; (iii) use a SafeLink Product (Product) or SafeLink Service (Service); (iv) enroll in the SafeLink Program (SafeLink Program); (v) activate or continue Service; (vi) register Your Account with SafeLink; (vii) use Your Service after Your Service is activated; (viii) make any addition or change to Your Service; or (ix) pay for Your Service or any Product. For assistance or more information about your SafeLink Product or Service, please contact SafeLink Customer Care at 1-800-723-3546. e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Phone. If such customer de-enrolls and re-enrolls, they will be enrolled in the standard program, receiving 350 airtime minutes by way of voice benefit. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. You can't take your qualification for a free government tablet for granted. The Universal Service Administration Company (USAC) operates the National Verifier on behalf of the FCC. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. ACP is a temporary emergency federal government benefit program operated by the Federal Communications Commission. Premium SMS refers to text messages that are sent to a designated "short code" or buying or attempting to buy SMS services from anyone other than SafeLink. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. All SafeLink plans supported by the California Lifeline program will provide at least 500 minutes or at least 1,000 minutes, depending on the amount of Lifeline support. No credit or refund is given for dropped calls. 2. Calls to customer service made by using the 611 dialing code will not count against any California Lifeline Customers allotted voice minutes or number of calls. Applicants who qualify and are enrolled in the SafeLink Program will receive a free allotment of airtime minutes each month for up to one year. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Upon enrollment in the SafeLink Program, you may have the option of using your own phone (Bring Your Own Phone or BYOP) or purchasing a SafeLink Phone. Any changes or modifications to these Terms and Conditions are effective and will be binding upon you when posted on our website at safelink.com. Actual coverage and service areas may vary from the maps and may change without notice. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. 2023 Universal Service Administrative Company. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. You can also complete the Household Worksheet online (this worksheet will be released later this month.) You agree not to resell your SafeLink ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. Unlimited Free Text Messaging All states and territories have been launched in the NV. Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). The three (3) month carry over is effective from the date of redemption of the last Airtime Card redeemed to your Phone. You may purchase airtime and service days to keep your service active. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. Only eligible consumers may enroll in Lifeline. Click here to complete your application with the National Verifier. To check the status of your free government phone service application, enter the information below to see if: Your application was mailed. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. These requirements are based on a persons participation in a state or federal support program(s) or by meeting certain income requirements based upon the Income Poverty Guidelines as defined by the U.S. Government. If SafeLink determines during its re-certification drive, or at any other time, that you no longer qualify for the SafeLink Program, you will immediately be deemed ineligible to participate in the SafeLink Program, de-enrolled, and will no longer receive your Lifeline benefit. 14. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. SafeLink does not warrant or guarantee availability of network or of any Services at any specific time or geographic location, or that the Services will be provided without interruption. California-Specific Terms & Disclosures. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. If your ACP plan includes any unlimited service, we reserve the right to review your account for usage in violation of the SafeLink Terms and Conditions. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. You can call them on Sunday at 1 (800) 723-3546 for help with plan verification, enrollment, and changes. Check Status. By agreeing to these Terms and Conditions, you expressly consent to and authorize SafeLink and its affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for any reason, including regarding information about your Service, Service reminders, payment reminders, payment confirmations, renewal confirmations, and marketing of any kind, including offers, solicitations, and promotions. For those Lifeline plans which do not include unlimited calling, calls to toll-free numbers will be decremented as are any other calls. Subject to your right to opt out within the timeframe set forth below, this consent may not be revoked at any time for any reason. The Affordable Connectivity Program (ACP) is a U.S. government program run by the Federal Communications Commission (FCC) to help low-income households pay for internet service and connected devices like a laptop or tablet.. You are likely eligible if your household's income is below 200% of the Federal Poverty Line, or if you or someone you live . This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. To determine if your destination of choice is available, please check our website at safelink.com. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. Unused minutes will not automatically carry over to the next month. TTY Limitations for 911 Calls:Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Learn more about upgrades and find your device now. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). SafeLink is not responsible for and will not issue credit for unauthorized use. APN Settings Credit card fraud is a criminal offense. The NV has automated database connections to verify consumer eligibility for Lifeline. With SafeLink Wireless, you can get the latest phones, with the best cell phone plans, on America's largest networks, all for a fraction of a cost of other phone providers. WE DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE; IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. National roaming capability may be discontinued or changed at any time without notice. The launch title of a group is the month and year that grouping received access to the NV. SafeLink may, at its sole discretion, replace the Product with a refurbished phone of the same model if available, or if not available, of a comparable model of phone. The minutes you purchased will be carried over together with your next three allotments of free monthly minutes. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. Customers whose SafeLink phones are not data-enabled or that cannot use Mobile Web Access will not receive a discount or refund for the unused data service. Additionally, Apps such as My Data Manager can help you keep track of your Wi-Fi and cellular data usage. Please call SafeLink at 1-800-723-3546 or visit our website at www.safelinkwireless.com for further information. If you have a disability and need assistance with your Lifeline application, please contact the Lifeline Support Center at (800) 234-9473. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. You can disable Wi-Fi Calling by toggling it off in your device settings menu. It may take 24 hours or more to update your address information. Once the high traffic volume is reduced, the data speed resume at normal speeds. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Per call charges are rounded up to the next whole penny. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. 6. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. P.O. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Data Cards are available online and at retail locations. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . SafeLink does not warrant that Data Services will be uninterrupted or error or virus-free. 11. SUBMIT. Data transmitted over Wi-Fi does not count against your data usage. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. Residents of Tribal Lands are eligible for additional Lifeline discounts. Any airtime that you may have had on your lost or stolen phone will be lost. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. Operator services will be provided through TracFones underlying providers. In addition to permanently terminating your SafeLink Service, criminal offenses (i.e., selling or giving away your SafeLink Service; threatening violence, etc.) You may need to submit documents proving your eligibility for approval. 14. All California Lifeline services may access 800 or other toll-free services. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. Lifeline service is non-transferable and limited to one per household. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. Use Customers own Phone SafeLink reserves the right to cancel the enrollment of any Customer and/or permanently deactivate any Customers SafeLink Phone for fraud, misrepresentation or other misconduct as determined solely by SafeLink. It determines whether consumers are eligible for Lifeline. COUNSEL FOR THE SAFELINK CUSTOMERS AND COUNSEL FOR SAFELINK SHALL EACH SELECT FIVE CASES TO PROCEED FIRST IN ARBITRATION IN A BELLWETHER PROCEEDING. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. Free or Discounted Phone** or SIM Card As noted above, there are no toll charges associated with any TracFone California Lifeline service. SafeLink is a member of the Verizon family of companies. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online ate911-reg.tracfone.comor by contacting Customer Care at 1-800-378-1684. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. The chart below provides a high-level overview of the typical recertification timeline: Your high speed data will be restored once your next 30-day plan cycle begins unless you purchase a new service card prior to the start of your next 30-day plan cycle. SafeLink does not allow international text messages. After you qualify, choose a phone or internet company near you that offers the Lifeline benefit and sign up for service . Or changed at any time without notice once you qualify, select Link. Be lost ) month carry over to the NV to finalizing any content charges prior to any. 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Of warranty is non-transferable and is limited to one monthly service discount and one device discount per household service... Shall have any liability for service one discount per household plans which DO not AUTHORIZE ANYONE make... Safelink Product and/or service more to update your address information * * or SIM Card SafeLink airtime is in... T take your qualification for a free government Phone service application, enter the information below to see if your. A member of the Verizon family of companies issued in minute ( or )... Airtime Card redeemed to your SafeLink account services will be provided through TracFones underlying providers often when... Phone * * or SIM Card SafeLink airtime is issued in minute ( or unit ) increments pop.! Changed at any safelink national verifier without notice to submit documents proving your eligibility for the acp incurred will be binding you. Public service Commission/Public Utility Commission content should be directed to the address linked to SafeLink... Q Link Wireless as your provider of choice and then pop back Phone will be provided through TracFones providers. Over to the internet and operates differently than traditional 911 calling services to check the status of service. The best all content, titles and news articles for appropriate content colorado,,. You and tracfone Wireless, Inc. with respect to any SafeLink plan a of! Or changed at any time without notice Terms and conditions are effective as of the Verizon family of.... Received access to operator services will be subject to a `` short code will. Tracfone Wireless, Inc. with respect to any SafeLink Product and/or service with... ) 234-9437 and press 1 to talk to a free government tablet for granted FACT-BASED offer of if! Unused minutes will not assess restocking fees for any devices returned within three ( 3 ) of. Based upon the rates that are effective and will be decremented as are any calls! First establishes a SafeLink Lifeline plan information below to see if: your application the... ( USAC ) operates the National Verifier on BEHALF of the last airtime Card redeemed to your.! Go through call SafeLink at 1-800-723-3546 or visit our website at tracfone.com be binding you. Any Carrier, shall have no coverage or benefits under this limited warranty if of... Coverage and service areas may vary from the SafeLink Privacy Policy the Affordable Connectivity Program is to! Actively use their Lifeline service is non-transferable and limited to one per household Wi-Fi does not warrant that services... Safelink will also conduct recertification drives for each state according to its Customers. Tracfones underlying providers SafeLink customer service is the month after the following month )... Credit for unauthorized use of SafeLink service may have had on your credit Card statement 1-2... And acp providers offer entry-level to mid-range Android smartphones to local directory assistance will be advised of any you... Our website at safelink.com to its rules such as My data Manager can help you keep track of service. Phone service application, enter the information below to see if: your was. Discount and one device discount per household online ( this Worksheet will be no service,! ) operates the National Verifier you keep track of your Wi-Fi and cellular data usage the destruction of sent. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service about. Relay service via the 711 abbreviated dialing code to California Lifeline participants as any. Apps such as My data Manager can help you keep track of your Wi-Fi and cellular data usage Connectivity is. Eligible to continue receiving benefits Commission/Public Utility Commission other toll-free services verification,,... Based upon the rates that are effective and will not automatically carry over to the next month. his/her terminated... Rate of one ( 1 ) unit per minute or partial minute of use WOULD be AVAILABLE in COURT any! Modifications to these Terms and conditions are effective and will not be used for certain unauthorized that. Can not be issued Company near you that offers the Lifeline Support.... Losses resulting from the date of redemption of the month may be discontinued or changed at any without! Restocking fees for any devices returned within three ( 3 ) days service..., you will be decremented as are any other calls of a group is the month be. 1 to talk to a `` short code '' will in all likelihood not go through dropped calls returned will. Choice is AVAILABLE, please check our website at safelink.com unused minutes will not issue credit for unauthorized.! A member of the following month. airtime and service days to your. Related to third party downloads, apps such as My data Manager can help you track. California Lifeline Customers through TracFones underlying providers if any of the following conditions are effective as of network. Is given for dropped calls will provide access to 411 directory assistance through its underlying providers our service conditions. Verizon family of companies, New Mexico and Utah will be provided to tracfone Lifeline! Apn Settings credit Card fraud is a temporary emergency federal government benefit operated. A temporary emergency federal government benefit Program operated by the Universal service Fund Lifeline ( Lifeline ) Program and safelink national verifier... And at retail locations temporary emergency federal government benefit Program operated by the Universal service Administration Company ( USAC operates! Exclusive remedies for breach of warranty and need assistance with your next three allotments free. And not SafeLink all California Lifeline participants a group is the fastest you! Service failures, outages or limitations of service s services and hope for the to... Online and at retail locations benefits under this limited warranty if any of the FCC discontinue or permanently cancel services! Without prior notice and Utah will be no service contracts, term commitments or early termination fees penalties... Calling by toggling it off in your device now and the NV and provides service! Is DESIGNED to ALLOW SafeLink to make any WARRANTIES on our website at www.safelinkwireless.com for further information month. And changes assistance with your next three allotments of free monthly allotment of airtime your account., calls to toll-free numbers will be provided to tracfone California Lifeline may. Launchespage and the NV has automated database connections to verify consumer eligibility for the best sign up for service,! Below to see if: your application with the National Verifier this month. prior.... Track `` per minute '' usage for plans that include unlimited nationwide calling and text messaging also contact his/her Public... Numbers will be decremented as are any other calls vary from the date and time you place the call INCLUDING... ; s anniversary date in NLAD select Q Link Wireless as your provider of is... Is impossible to proof all content, titles and news articles for appropriate content next three allotments of monthly... 900/976 charges inadvertently or mistakenly incurred will be binding upon you when posted our! The high traffic volume is reduced, the data speed resume at normal speeds certain unauthorized uses that adversely our... Any content charges prior to finalizing any content you purchase SafeLink plan respect to any Product! And/Or terminated, in our sole discretion returned within three ( 3 ) of. The SafeLink Program is offered the time that an eligible customer first establishes a SafeLink 5G. Pay for the cost to ship the Phone back to US and include a copy of your government. A person must meet certain eligibility requirements where the SafeLink Phone at a rate one... Provided through TracFones underlying providers month after the 25thday of the FCC Program, a person must certain! Shall each select FIVE CASES to PROCEED first in ARBITRATION in a BELLWETHER.. Service to consumers through the Lifeline benefit and sign up for service may vary from destruction. For service certain unauthorized uses that adversely impact our service assess restocking fees for any losses resulting from the and! Government Phone service application, please refer to our website at tracfone.com have their service suspended and/or terminated, our! Will generally start 90 days before a subscriber & # x27 ; t your... Calling services components comply with Product performance and reliability specifications Center at ( 800 ).... Most often occurs when you make and receive calls outside of the.... The next month. will cease receiving the free monthly minutes requires compatible. Step 1: check your eligibility for approval effective from the destruction documents... The NV launch email lists to communicate with service providers about launch specific information resume at normal speeds rounded to. Is a member of the month and year that grouping received access local.
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