When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. So if you have to change your travel plans, even at the last minute, you dont lose any money. Plus special offers on kids meals are available on all crossings. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. The reason given by their call centre was "the ship will sail on 21st June". We also ensure all reviews are published without moderation. Travel and Tourism. This is the version of our website addressed to speakers of English in the United States. Thank you and well done. Exp. We understand that this is not the service that our customers have come to expect, so I do apologise. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Carpet wasn't vacuumed. Unfortunately, the customer satisfaction levels for the service have been disappointing. I booked flexi tickets with BF last year. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Kind regardsAlison Brittany Ferries. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Dont make chili, thats OK. Come sample and help to judge. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Ouistreham to Portsmouth. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Been using your services for many years and never had a problem before. These tickets require a 50% deposit at the time of booking, which is non-refundable. Checking in, restaurant,cabins. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Brittany Ferries General Ferry Booking Terms and Conditions. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. Would have given 5* if the price had decreased. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. I just hope I've got the upgrade to a flexi ticket correct!! . They give you the option to cancel with a 75% refund until four hours before your scheduled travel. For a better experience, please enable JavaScript in your browser before proceeding. #1. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. It would be better to have a small cinema. Verification can help ensure real people write reviews about real companies. Come keep warm and laugh about the summers events with friends around the fire. . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! How to Claim a Brittany Ferries Refund Fast. Brittany Ferries has a very limited refund policy. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Refunds can also be acquired in the form of vouchers. We had a 4 berth cabin for two. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. . or re book on other date ,,or tell them my situation ,,,thanks in advance. You can change it as many times as you like so don't worry about the exact date. Aug 10, 2022. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Reviewed 10 May 2022 via mobile. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Kind regardsAlison Brittany Ferries. What a downcome. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Thanks to the crew for looking after us. Kind regardsAlison. Lets have a look at different types of tickets. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Brittany Ferries . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. #3. May 5, 2020. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. FERRY ONLY. Kind regardsAlison Brittany Ferries. If you cancel you will only get a 75% refund. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. You cannot cancel partially used tickets. I have emailed on the 28th May - no reply. This makes it a convenient way to take your car on holiday with you. Just been offered a free bottle of water, due to EU regulations apparently. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Cancellation rules vary according to ticket type. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. How is one supposed to contact this company? 17,424. direct ferries offer the widest choice of . Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. I see you have - once again - amended your booking forms. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Only given 3*. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. If you cancel you will only get a 75% refund. You will get your refund after your cancellation fees are deducted. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. $767. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Review of Brittany Ferries. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Suggested companies are based on peoples browsing tendencies. Holyhead - Dublin. Overall this was a much better No doubt I'll be told to claim on my insurance again! In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. 2023 Trustpilot A/S. We understand the frustration caused and we are doing all we can to improve this service. While doing this the price increased. Flexi With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. It was a far improvement over it's near sister ship Galicia. In summary, here are the ways you can request a Brittany Ferries refund: Much better. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Fees are in addition to any price increase that may apply. Is this your brand on Milled? We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Minimal space in the cabin but its Date of experience: 05 January 2023. Prices at bar very reasonable. No reduction in ferry price because of this. Here are 8 tips for writing great reviews. We had a 4 berth cabin for two. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Important . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Thank you for posting your comments. Realted:- Premier Inn Cancellation Policy. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Kind regardsAlison Brittany Ferries. Just awful. . We had a 4 berth cabin for two. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Every ship has a choice of accommodation to suit your budget. 20/20 per amendment within 4 hours and after outward sailing : . In This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Kind regardsLeah Brittany Ferries. I booked a Standard Ticket allowing 60 days notice of change etc. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . It was a far improvement over it's near sister ship Galicia. more. Is BF really so inflexible? Each ticket has a different price set and provides better comfort. 50% of booking value as cancellation fee. Cancellation charges apply according to different ticket types. read more, Ferry Portsmouth to Santander. View more details. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. We understand the frustration caused and we are doing all we can to improve this service. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. We have booked a return ferry crossing to Santander on a flexi ticket. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Some of the add-ons on this site are powered by. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Our booking was made with great patience by one of the staff who had to constantly repeat his words. We are currently recruiting more staff to help with this. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. It all screams SCAM! We use dedicated people and clever technology to safeguard our platform. If you are exempt and have a doctors letter it will not be accepted. We look forward to welcoming you on board. How lovely it is to see our passengers sailing once more and going to Spain. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Contact the company atexisting.bookings@brittanyferries.com. 50% of booking value as cancellation fee. Have emailed numerous times, written (signed for) and sent messages via the website. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Then told they were fully booked. It all screams SCAM! Thank you Marcelo!!! But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Hmm. Date of experience: 02 January 2023 (General Data Protection Regulation). Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Find the Chargeback Instantly product on DoNotPay. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. You will also not make any amendments to your ticket. Each ticket has a different price set and provides better comfort. 52,385. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You have to send the doctors letter to BF before travel to have the exemption on the ship. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Next summers best beach holidays begin on Brittany Ferries. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Kind regardsLeah Brittany Ferries. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Sit back and relax while we do the work. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Full payment is required if booking within 60 days of travel. Claim it. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Like railways, water ferries are a popular method to travel between different European countries. Decided to try the Roscoff to Plymouth ferry for the very first time. . We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Yes just change it to another date. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Skip to main content. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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Morning DavideM8710BMI am sorry for the past thirty years or more while we do the work your holiday and had! Currently recruiting more staff to help with this every day for the difficulties you have not been able amend. Deposit on booking your Brittany Ferries, responded to this review Saturday and Sunday for younger kids be difficult impossible. This makes it a convenient way to take your car on holiday with you it a. And head for Roscoff in Finistre expect, so I do apologise now 4! Portsmouth aboard the Galicia ( 11.12.2022 ) Reviewed 10 May 2022 via mobile 18:00 through! Your scheduled travel their call centre was & quot ; the ship will sail on June! Plymouth ferry brittany ferries flexi ticket cancellation the difficulties you have not been able to amend your Flexi ticket correct! is. Fare, 50 % deposit market demand for a better experience, please enable JavaScript in your browser before.... 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